General Questions
Services Questions
Account Questions
Technical Questions
Contact Questions
General Questions & Subscription
I placed an order. When will it arrive?
Note: The following does not apply to subscription/recurring orders or orders shipping to APO/FPO and international addresses. Usually, it takes 1-5 business days to process your order. Depending on the shipping option you selected; it will take an additional 1-3 days for your order to arrive. Please refer to the tracking number provided via email for updates
Is there a tracking number for my order?
A tracking number will be provided via email once your shipment delivery is scheduled
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
What is the shipping cadence for Subscription Plans?
We ship out subscription orders each Friday following your scheduled recurrence.
How can I modify my subscription plan?
Please email customercare@jitterygiraffe.com for assistance with modifying your subscription
How can I cancel my subscription plan?
Please email customercare@jitterygiraffe.com for assistance with modifying your subscription,
including cancellations
Services
What initiatives have you supported? How do you determine?
As a new shop we are focused on our commitment to providing 5% of profits to support
organizations focused on environmental sustainability. We will continue to update Our Commitment
page with partners who qualify.
Any Tips on brewing?
As a starting point, we recommend the below. But please feel free to adjust to your personal
preferences.
Coffee: Use Clean water, 2 tablespoons (10g) of ground coffee per every 6oz of water. Adjust
strength as desired
Where do you ship to?
We currently ship anywhere across the United States
Accounts, Payments
What form of payment do you accept?
We accept all major credit/debit cards (American Express, Visa, Mastercard, Discover) as well as
Shopify Pay, Apple Pay, and PayPal
Policies & Refund
What is your return policy?
Since we sell perishable goods, we do not accept coffee returns. Your experience is a priority and we would love to hear from you if you are not pleased with your purchase. Please email us at Customercare@jitterygiraffe.com within 30 days of your purchase.
What is your policy on exchanges?
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at Customercare@jitterygiraffe.com. and send your item to: 17870
Newhope St #104-221 Fountain Valley, CA 92708
What do I do if my refund is late or missing?
If you haven’t received a refund yet, contact your financial institution first as it may take some time
before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Customercare@jitterygiraffe.com.
What is your privacy policy?
Information found on "JitteryGiraffe.com" by selecting Privacy Policy at the bottom of our site. Note information on JitteryGiraffe.com supersedes any other information found anywhere else. Don't hesitate to contact us at Customercare@jitterygiraffe.com with any questions.
What is the best way to stay updated with your brand and future products?
Subscribe to our email list via submitting your email to the section at the bottom of this page.
Where are your operations located?
We are located in Orange County, CA
How can I contact customer service?
You can complete our Contact Us form or email us directly at Customercare@jitterygiraffe.com
I sent an email to Customercare@jitterygiraffe.com; when should I expect a response?
Please allow us 48 hours to respond.